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Privacy Policy of Melampa Indonesia

Who We Are?

Melampa Tour is an online service that enables users to research, find, and book Indonesia travel experiences. Melampa Tour’s products and services are made available through Melampa.com.

What Information Do We Collect?

In General

We receive and store any information you enter on our websites or give us in any other way. We collect two types of information from you on our websites or via email. Personal Information is information that identifies you personally, such as your first and last name, email address, telephone number, postal and email addresses, user name and password, and billing information (such as your credit card number, cardholder name, and card expiration date). We also collect Other Information that does not identify you personally, such as gender, country of residence and other demographic information.

When you register with Melampa Tour, we ask for basic information including your name and email address, and Other Information such as your signup location. You can choose not to provide information to us, but in general some information about you is required in order for you to receive relevant offerings from Melampa Tour and enjoy other benefits of being a registered member. For example, in order to purchase products or services, it is necessary for you to disclose Personal Information, including your name, address, email address, phone number, credit card details and other personally identifying information. If you do not provide Personal Information when purchasing one of our supplier’s products or services, we cannot confirm your purchase or facilitate your booking.

In some instances we may also ask for Other Information such as demographic data, including your country of residence, gender, age, travel habits, etc. We also use cookies (as discussed below) to collect information about the performance and usability of our websites.

Automatic Information

When you visit Melampa.com, our web server automatically recognizes and collects your IP address, which is assigned by your Internet Service Provider and does not identify you personally, web browser software, and referring website. To help us analyze the usage of our websites and related services, and to send more relevant communications to you, we also collect and keep track of Other Information about your online activity, such as content viewed, pages visited, and searches and/or reservations facilitated or made. One of our goals in collecting this automatic information is to help us understand the interests and preferences of our users and customize your user experience. For example, if you frequently visit Surabaya and Jakarta, we may send you special notices listing deals and popular products for those destinations. If you are subscribed to any of our email marketing communications – including newsletters, it is necessary for you to disclose Personal Information such as your name and email address and Other Information such as your home city.

Payment Information

If you book a tour or excursion with Melampa.com, we will collect payment information from you, including your credit card number, cardholder name, expiration date, authentication code, and billing address.

We may offer members the option to save information related to method and choice of payment on our websites.

Your Contributions

You can contribute to the Melampa Tour websites in a number of different ways, including writing reviews, uploading photos, filling out your public profile, and rating other users’ contributions. We may store these contributions (your “Content”), publicly display them on our websites, display them to other users. Note that if you include Personal Information in your Content, it can be used and viewed by others. We are not responsible for the information you choose to include in your Content.

Cookies, and How We Use Them

“Cookies” are pieces of information that are stored by your web browser on your computer’s hard disk, for record-keeping purposes. Cookies in and of themselves only identify your computer; they do not personally identify you.

First-Party Cookies: At Melampa Tour we make use of cookies to help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site, record session information, collect information on how you visit and access our websites and Applications. We also may record your password in a cookie if you checked the box entitled “Save this password for automatic sign-in”. Please note that member IDs, passwords, and any other account-related data included in such cookies are encrypted for security purposes. We also use cookies to help us customize the content, experience, and advertisements provided to you on our websites and Applications and to analyze and measure the effectiveness of our email communications, website features and offerings, and advertisements.

Most web browsers allow you to turn off cookies; however, turning off cookies will limit your use of our websites and Applications. To learn more about changing your browser’s cookie settings, please see the appropriate informational link:

Internet Explorer: Learn more
Firefox: Learn more
Chrome: Learn more
Safari: Learn more

How We Use And Disclose Your Personal Information

We use your personal information in the following ways:

For registration and to manage your account, including to allow your access to and use of our site; to communicate with you in general, including to provide information about Melampa Tour and invitations from our company.
To provide you with the information you request about our products
To send you email marketing messages and information
To enable our third-party suppliers to fulfill your bookings
To confirm your purchases
To ensure you are correctly billed
To enable us to publish content you submit to us to our websites
To measure and track demographic details about our customers
To target content on our website to more closely match your interests and otherwise customize your experience with Melampa Tour
To target the appropriate content for email marketing messages to better match your interests
To respond to your questions and comments
To measure interest in and improve our products, services and websites
To notify you about offers and products or services available from us that may be of interest to you
To solicit information from you, including through surveys
To resolve disputes or troubleshoot problems
To prevent potentially prohibited or illegal activities
To enforce our Terms of Use
As otherwise described to you at the point of collection
To tailor our products and services to suit your personal interests and the manner in which visitors use our sites and social media assets
To operate, evaluate and improve our business and the products and services we offer
To analyze and enhance our marketing communications and strategies (including by identifying when emails sent to you have been received and read)
To analyze trends and statistics regarding the use of our sites, social media assets, and the purchases visitors make on our sites
To protect against and prevent fraud, unauthorized transactions, claims and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users

We will provide you with choices regarding the use and disclosure of your Personal Information for marketing purposes.

Sharing with Third Party Vendors

We also share your Personal Information with third party vendors who provide services or functions on our behalf, including business analytics, payment processing, customer service, marketing, public relations, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including, for example, as necessary to operate features of our websites or Applications or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.

We currently contract with several third-party online partners to help manage and optimize our Internet business and communications. We use the services of third-party marketing companies to help us measure the effectiveness of our advertising and how visitors use our website. To do this, we use web beacons and cookies provided by such marketing companies in connection with our websites. The information we collect helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. If you do not want to help us learn how to improve our site, products, offers and marketing strategy.

Email Communications You Can Expect to Receive from Melampa.com

We may send to you marketing emails with information about Melampa Tour deals, destination and product news, offers, competitions, and other special promotions that we believe that you will find valuable, interesting or informative. We will provide you with choices regarding our use of your Personal Information for marketing purposes. If you are no longer interested in receiving future email marketing communications from Melampa Tour

Our Security and Storage Measures

At Melampa.com we seek to maintain the integrity and security of your Personal Information.

We use industry-standard encryption protocols when receiving and transferring your Personal Information. In fact, when you send Personal Information to us over the Internet, we first require that a “secure session” be established using Secure Socket Layer (SSL).

We seek to store your Personal Information in secure operating environments that are not accessible to the general public, and to have security measures in place at our physical facilities to protect against the loss, misuse or alteration of your Personal Information by our employees or third parties.

However, no data transmission over the Internet or data storage environment can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. Melampa Tour will not be held responsible for events arising from unauthorized access to your Personal Information. Melampa Tour will rely on you telling us if you experience any unusual events that may indicate a breach in your information security. We will then seek to investigate whether the security breach was related to the data transmissions from or to Melampa Tour and let you know what steps can be taken and have been taken to help rectify the problem. Further action, such as reporting incidents to the police or other proper authorities, may also be required.

External Links

If any part of any Melampa Tour website links you to other websites, those external websites do not operate under this Privacy Policy. We are not responsible for the privacy practices of other sites and we recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

Changes to Our Privacy Policy

We know that our business will continue to evolve as we introduce new products, and, as such, from time to time this Privacy Policy may be reviewed and revised.

Melampa Tour reserves the right to change this Privacy Policy by posting the changes on its website. You can determine when this Privacy Policy was last updated by reviewing the LAST UPDATED legend above and any revisions will take effect upon posting. We will notify our members of material changes to this Privacy Policy by either sending a notice to the email address you provided to us or by placing a notice on our Website. We encourage you to check this Privacy Policy from time to time to review the most current version. Using our websites or applications after a notice of changes has been sent to you or published on our website shall constitute consent to the changed terms and practices.

Call Recording and Monitoring

Please be aware that calls to and from Melampa Tour may be recorded. We may use the call recordings to monitor our customer service for quality or compliance purposes, to check the accuracy of the information you provide us, for fraud prevention purposes, or to provide training to our staff. We will retain the call recordings for as long as reasonably necessary to perform such activities and then delete them. Any personal information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy

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Term of Conditions and Services Policy

General Policy

Melampa Tour Indonesia is a Tour Operator company and sales tour packages at online site https://www.melampa.com/, in this term and conditions will mentioned as “we”, “us” or “our”.
By accessing and/or using and booking at this website, you acknowledge that you have read and understood and agree to the terms and conditions of use set out below.
Please note that we may change, modify, add and delete these Terms and Conditions at any time without prior notice.
Customer age policy as it is mentioned in our tour package are as follow
1. Children are in the range of 2 up to 5 years old
2. Adults are in the range of 5 year old above.

Reservation Policy

Customers are required to fill the reservation form with valid and complete data as it is required in reservation form, we are not responsible for the failure of providing information or failure of order due to the inaccuracy of customers data.
The booking will be considered valid after the customers has made payment according to the payment terms on the tour package details and these terms and conditions.
To make a reservation, you must be over eighteen (18) years old and have full legal capacity to make transactions (or have the authority of your legal guardian). You must use your credit or debit card, issued in your name, and make sure that there is sufficient funds to cover transaction costs. You accept financial responsibility for all transactions conducted on your behalf or in your account.

Cancellation Policy

If customers cancel the tour at the latest 6:00PM on the same day they make booking, Melampa Tour Indonesia will provide full refund of the tour price.
Cancellation made by customers after 06:00PM on the same day they make booking for any reason is non-refundable. The same conditions apply to any customers who make a booking after 6 PM.
Customers who don’t show up on the day of tour departure is not-refundable.

Customer change and rescheduling

Tour rescheduling application can be made by customers at the latest 7 (seven) days prior to the date of tour departure by contacting our customer services.
Tour rescheduling may result in price changes depending on the latest prices for the tours that have been booked by the customers.
Customers may transfer his rights of the use of tour package to another person by notifying us at the latest 3 (three) days prior to the tour departure.

Prices

Tour package prices are subject to changes at any time without prior notice.
The price will be updated regularly based on currency exchange rates and increment of tour cost component
Foreign tourists are will be charged additionally for the different entrance ticket prices as stated in the tour package details.

Facilities

Our tour packages are included services are mentioned in the tour package details as there are also excluded services in tour package details.

Payment Policy

Customers must make appropriate payments according to the nominal price mentioned on the tour package details until the most recent digit.
We receive full payment of the tour packages prices, any local or international bank transfer or other transfer fee are not included in the tour packages prices, in some case this fee will be billed additionally to the customers.
Payment by credit card will be charged additionally 3,6% of total price stated on the tour packages details.
Payment by bank transfer will be charged additionally IDR 6500.- per transaction.
Payment has to be made before specified time limit, if not, we will cancel your reservations and ignore it process.
In the case of credit card fraud or unauthorized use of your credit card by a third party, you must contact your bank or card issuer immediately after realizing such unauthorized use. In such a case, We take no responsibility over any case of credit card fraud or unauthorized use of your credit card by a third party.

We are not responsible and can not be prosecuted for

Accidents, damages or losses experienced by participants and customer luggage during the trip.
Cancellations and changes or reduce of tour schedule because of obstacle that occurs during the tour such as breaking down of car engine, traffic jams, natural disaster, riots, and so on that are ‘Force Majeure’ .
Illness or death of customers due to customer’s illness or accident during the trip.

Travel Document

Foreign tourist customers are must haves travel documents consist of active passport in minimum 6 months and VISA.

Accommodations, Food and Itinerary

Hotel/Guest house room occupation is one room for two persons unless stated differently in the tour packages details.
We can change the hotel/room type in case the hotel/room type is fully booked.
Food will be served in a restaurant with standard menu, customer will be charged separately by ordering/adding new food menu.
Tour itinerary may changes depend to the situations during the trip.

Travel Insurances

All of our tour packages are not included travel insurances.
We strongly recommend our customers to have their own travel insurances and make sure it valid for the use in tour destination country.

Special Request

Special request made by customers such as hotel/room type changes, special food, additional tour arrangement outside the package are allowed depends to the hotel/room type availability and must be made three days prior to the tour departure.
We can reject customer’s special request in case of those request are can not be fulfilled by our crew.

Unused Services

Any services not used by customers can not be replaced or requested and/or request refunds by customers.

Force Majeure

We will not be liable for any non-performance or violation of these Terms, such as for transaction failure, restricted access to the Site, or any damage or harm to users caused by any act or condition beyond the reasonable control of either You or Us (“Force Majeure Event”).
Force Majeure Events include but are not limited to natural disaster (floods, earthquakes), epidemic, riot, a declaration of war, war, military action, terrorist action, embargo, sanctions, changes in laws or regulations, lightning, hurricanes / typhoons / cyclones, labor strikes, demonstrations, airline or hotel bankruptcy or insolvency, and so forth.

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